![]() ![]() Order cancellations are generally not permitted. For some products, cancellations may be subject to restocking or handling fees. To inquire about cancelling an order, please contact Hoj at Please include your order number. However, Hoj may approve order cancellations in its sole discretion. To the extent you receive a damaged product you must (1) provide a written description of the damage on the bill of lading (2) photograph the damaged product (3) request a Return Authorization Form from Hoj by emailing and (4) email the completed Return Authorization Form, together with the bill of lading and photo(s) of the damaged product to Custom Product Returns. All collect shipments will be refused and returned. Return shipments for general product returns must be prepaid by customer. ![]() Please note that the proper return address may vary by product. Even if approved, product returns may be subject to restocking or handling fees. All inquiries regarding product returns should be directed to Hoj will then provide you with a Return Authorization Form which must be completed and submitted to Hoj for approval. PRODUCT RETURNS AND ORDER CANCELLATIONS POLICYĪll product returns are subject to Hoj’s express written approval, which may be withheld for any reason in Hoj’s sole discretion.
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